Who
is iRoam and what is the relationship with iPass?
iPass manages an International network of ISP's (Internet Service
Providers). iRoam is the Canadian premier authorized reseller
of the iPass global network. iRoam manages all customer services.
Customer Services included are account management, billing, technical
support.
What is
the iPass global network?
The iPass global network provides easy dial-up and broadband access
to the Internet from more than 17,000 points of presence (POPs)
in 160 countries around the world. iPass enables this service
by using the networks of top-tier network access providers throughout
the world, and through a unique third-party Internet clearinghouse
and settlement system. With one service, individual and corporate
users can access email, the web and corporate data from anywhere in
the world with a local telephone call, gaining significant cost
savings over solutions requiring Internal modem banks and long-distance
or toll-free connection charges.
Where
can I find local access points?
Our Global
Access Points web page provides more information about where you
can use the global Internet roaming service. These locations
continue to expand as iPass forms new partnerships with network
providers throughout the world. Many of these locations have multiple
access points.
What do I need to use the roaming service?
All you need is the iPass client software, which has a point-and-click
interface and a listing of all iPass access numbers. It
includes all the scripts and properties associated with these numbers so
you do not have to re-configure your dialer.
How do
I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. The
iPass client software provides a simple point-and-click interface
that allows you to select the country and city where you are. You
will then get a list of the available local access points. Just click
on the number of your choice and you will be connected in
seconds.
How much does it cost to roam and how
will I get billed?
Pricing details are available on our Cost of Roaming page.
Can I purchase
the roaming service directly from iPass?
No, iPass does not sell its services directly to individuals. IRoam
sells their service on their behalf. We also offer value-add and support
on top of iPass services.
How does
iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading
carriers and service providers to ensure a high-quality and high-performance
service. In many locations, access is available from multiple
top-tier providers, giving customers redundancy during heavy traffic
hours and in the event that a single provider suffers a network failure
or temporary service outage. Lastly, iPass constantly tests
and monitors performance of its overall network, allowing early detection
and remedy of potential service problems.
What if new locations are added
or existing ones changed?
The iPass dialer provides an update
feature called Update Phonebook in the Options menu. If you are connected
to the internet when you update your phonebook, the software will
automatically download the latest contacts, both new and revised.
What
client platforms are supported?
Client supports Windows 98 SE, Windows NT 4.0 SP6, Windows 2000, Windows
ME, Windows XP and Mac OS and PDAs platforms. iPass also support
other platforms like Windows CE.
How do I get technical support?
See our Technical Support page for who
to contact about support questions and for
troubleshooting tips that solve the problems experienced by most
roaming users.
Do I need special power plugs or phone
jacks when I travel?
The answer to this depends upon where you go, but in many countries
you will require different power cords, plugs and phone jacks.
Can I use the roaming service for
secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual
private network (VPN) solution, you can gain secure access
to your corporate network. iPass is interoperable with all industry leading
VPN, firewall and token card solutions. Click here to see the Interoperability
List
Where
can I download the software?
To download the software you must be iRoam Customer. The software
is available to download on our Partner Site. Username and password are
required.
