iRoam Privacy
Policy
At IROAM, we respect our customers'
privacy. We have a long-standing policy of protecting the privacy
of our customers in all of our business operations.
We've created this site to inform
you about our privacy practices. We want you to understand the
purposes for which we collect personal information about our customers.
And we want to be sure that we have your consent to continue to
collect, use and disclose your personal information for those
purposes.
The following is a brief summary
of our privacy practices.
Why we collect personal
information
If you are an IROAM customer, IROAM
has some basic information about you. We understand that some
of this information is private, which is why we collect personal
information only for the following purposes:
- To establish and maintain a responsible commercial
relationship with you and to provide ongoing service.
For example, when you apply for service, we collect information
that allows us to confirm your identity and credit history
so that we can accurately bill and collect for the products
and services that you receive from us. We may collect credit
card or bank account information, if you prefer the convenience
of pre-authorized payment for services.
- To understand your needs and preferences.
We maintain a record of the products and services you receive
from us, and we may ask for additional information so that
we can serve you better. For example, we will ask for your
e-mail address.
- To develop, enhance, market or provide products
and services. For example, we look at how our customers
use our products and services, so that we can understand how
to improve them. From time to time, we may review and analyze
your use of our products and services to help us provide better
product recommendations and special offers that we think will
interest you.
- To manage and develop our business and operations.
For example, we analyze customer usage of our networks
and facilities to help us manage them efficiently and plan
for future growth.
- To meet legal and regulatory requirements.
For example, we may collect information in response to a court
order.
When do we disclose personal
information?
There are a variety of circumstances
where we may need to disclose some personal information about
our customers. Here are some examples:
- We may disclose a customer's personal information to a person
who, in the reasonable judgement of IROAM, is seeking the
information as an agent of the customer. For example, we may
provide information about a customer's account to the customer's
legal representative if we are satisfied that that individual
is requesting the information on behalf of the customer.
- We may disclose a customer's personal information to:
• our suppliers for the
efficient and cost-effective provision of services;
• a company or individual
employed by IROAM to perform functions on its behalf, such as
research or data processing; or
• an agent used by IROAM
to evaluate the customer's credit worthiness or to collect the
customer's account.
- Any such disclosure of a customer's personal information
outside of IROAM is made on a confidential basis with the
information to be used only for the purpose for which it was
disclosed.
- We may disclose a customer's personal information to a public
authority or agent of a public authority, if in the reasonable
judgement of IROAM, it appears that there is imminent danger
to life or property which could be avoided or minimized by
disclosure of the information
- In conjunction with special offers or programs, we may disclose
customers' personal information to our program partners, or
to third-party agents responsible for administering such offers
or programs. Any such disclosure is made on a confidential
basis with the customer's express consent.
How do we protect your personal
information?
In order to protect your personal
information and your right to privacy, IROAM:
- will not collect, use or disclose your personal information
for any purpose other than those identified above, except
with your consent;
- will protect your personal information with appropriate
security safeguards;
- will protect the confidentiality of your personal information
when dealing with other companies;
- will strive to keep your personal information as accurate
and up-to-date as is necessary for the purposes identified
above; and
- will honour any request you may make for access to your
personal information.
What are your choices?
We would like to have your consent
to continue to collect, use and disclose your personal information
for the purposes identified above. However, you do have choices
and can refuse or withdraw your consent as follows:
- You may have your name removed from our telephone, mail
or e-mail marketing lists. We use these lists to inform you
of relevant products, services and special offers that may
be of benefit to you.
- You may refuse to provide personal information to us. You
may also withdraw your consent at any time, subject to legal
or contractual restrictions and reasonable notice. However,
in either case, this may limit our ability to serve you.
If you have any questions or concerns about
our privacy practices, please call us at 1-800-661-7274. Otherwise,
we will assume that we have your consent to continue to collect,
use and disclose your personal information for the purposes identified
above.
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